Seekdown AI

Seekdown AI is an AI assistant platform that converts your existing website content, documentation, FAQs, PDFs, and knowledge bases into source-grounded answers delivered through embeddable chatbots or self-service help centers.

What is Seekdown?

Seekdown captures content from websites, docs, support articles, and PDFs, then structures it into an approved AI knowledge base. It produces cited, verifiable answers that appear in either an AI chatbot for your website or a Smart Help Center. The platform is web-based, embeddable via a snippet, and developed by Seekdown.

Key Features

• Multi-source content ingestion — Connect website pages, documentation, FAQs, PDFs, and knowledge bases as input sources; no manual content formatting required.
• Source-grounded answers with citations — Every answer references the specific source page or document, letting visitors verify accuracy and explore further.
• AI Chatbots for websites — Deploy a chatbot that answers questions from your site’s pages, pricing, docs, and FAQs, guiding visitors to next steps.
• Smart Help Centers — Build a comprehensive self-service help center with searchable, cited answers from support articles, policies, and product documentation.
• Customizable tone and guardrails — Set the assistant’s brand voice and restrict what content it can reference, keeping answers on-brand and within approved boundaries.
• Scheduled content refreshes — Automatically re‑index your sources on a schedule so answers stay current without manual updates.
• No-code setup — Launch within minutes using existing content, with no programming required.
• Easy embedding — Embed the chatbot or help center on any website via a code snippet, with support for WordPress and other platforms (indicated by the platform’s own help hints).

Who should use Seekdown?

Customer support teams can reduce repetitive tickets by offering instant, cited self-service answers. Product documentation teams give users searchable answers drawn directly from their help docs. Marketing teams guide prospective customers to pricing, features, and onboarding content. SaaS companies embed a reliable help assistant without building a retrieval system from scratch.

What can you do with Seekdown?

Customer self-service — Visitors ask questions and receive cited answers from your support content, cutting ticket volume by addressing common queries automatically. Product onboarding — New users find step‑by‑step answers about features and setup from your documentation. Pre‑sales guidance — Potential customers get accurate, source‑verified information about pricing and capabilities from your product pages. Internal knowledge base — Deploy a Smart Help Center for internal policies, procedures, or training materials.

How does Seekdown work?

First, connect your content sources — website pages, docs, FAQs, PDFs, or knowledge bases. Seekdown indexes and structures the content into an approved knowledge base. Then publish either an AI Chatbot for your website or a Smart Help Center; users receive answers with citations pointing back to your original sources.

FAQ

Is Seekdown free?

Yes, Seekdown offers a free plan to get started. Visit the pricing page for current plan details and limits.

Do I need coding skills to set it up?

No. The setup is completely no‑code — you connect your existing content, configure tone and guardrails, and embed the assistant on your site in minutes.

Can I customize the chatbot’s appearance and tone?

Yes. You can set the assistant’s tone (formal, casual, etc.) and apply brand‑specific guardrails to keep answers on‑message, all within the dashboard.

How often is the content updated?

Seekdown supports scheduled refreshes; you can set the frequency so answers automatically reflect changes in your source pages, docs, or support articles.