Rallied is an AI technician for MSPs that connects to your entire stack and autonomously resolves L1 and L2 tickets by executing fixes—not just suggesting them. Chat with it in Slack or Teams like a real coworker, or let it work tickets directly in your PSA.
What is Rallied?
Rallied is an AI technician purpose-built for managed service providers. It integrates with your PSA, RMM, M365, identity providers, and documentation tools to handle ticket resolution without human intervention. Input can come from Slack, Teams, or your PSA; Rallied then executes the fix (password reset, account unlock, permission change), notifies the user, and closes the ticket. The product is developed and maintained by Rallied AI.
Key Features
- Autonomous ticket resolution — Resets passwords, unlocks accounts, grants permissions, notifies end users, and updates the ticket without a technician ever opening it.
- Triaging and dispatching — Asks end users relevant questions, categorizes by priority, fills triage fields, pulls documentation from IT Glue or Hudu, and routes to the correct tech.
- Onboarding and offboarding — From a single message or ticket, provisions M365 license, AD account, security groups, RMM agent, and PSA update. For offboarding, schedules access revocation and license reclamation.
- Multi‑tool integration — Connects to ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, M365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, and Atlassian.
- No workflow building — Unlike other AI automation tools, Rallied requires no custom workflows, no full‑time admin, and no training dataset.
- Same‑week deployment — Kickoff call, connect your tools, set permissions, and go live within the same week. No implementation fee.
Who is it for?
- MSP owners and service managers — Free L2 and L3 engineers from password resets and account unlocks so they stay on billable project work.
- Growing MSPs — Absorb rising ticket volume without hiring another L1 tech ($50K+ cost, months to ramp). Rallied handles the work for less than a quarter of that expense.
- MSPs burned by previous AI tools — Those who tried Pia or Rewst but needed a nearly full‑time AI trainer and months of setup. Rallied requires no dedicated admin and starts working the same week.
What can you do with Rallied?
- End‑user account unlock — A user reports “VPN authentication failed.” Rallied checks Entra ID, sees the account was locked after failed MFA attempts, unlocks it, restores VPN access, and closes the ticket.
- New‑hire onboarding — Send “New hire Monday” in Slack or create a ticket; Rallied provisions the M365 license, AD account, security groups, RMM agent, and updates your PSA automatically.
- Contractor offboarding — Schedule a future offboard date; Rallied revokes access, reclaims licenses, and updates the ticket when the date arrives.
How does it work?
- Kickoff call — Rallied maps your stack and scopes which workflows it handles first.
- Connect and deploy — Integrate your tools, set permissions, and go live the same week via Slack, Teams, or PSA.
- 30‑day free trial — Rallied’s team tunes integrations, catches edge cases, and expands autonomous coverage; after 30 days it runs on its own.
FAQ
"What if it breaks something?"
You decide which actions Rallied can take autonomously and which require human approval. As comfort grows, you expand its autonomy.
"How long until it's actually running?"
Kickoff call, connect tools, start working — same week. No six‑month implementation, no dedicated admin, no training dataset.
"Can't I just hire another L1 tech?"
A new L1 spends ~60% of time on password resets and account unlocks. Rallied handles that work for less than a quarter of the cost of hiring.
