Octopods connects 18+ messaging channels — WhatsApp, Telegram, Instagram, LINE, Viber, SMS, WeChat & more — directly to your Intercom or HubSpot inbox, turning either platform into an omnichannel messaging hub without adding a new inbox.
What is Octopods?
Octopods is an omnichannel messaging integration that brings conversations from WhatsApp, SMS, Telegram, TikTok, Twilio, and 15+ other channels natively into Intercom or HubSpot. It takes incoming messages from these apps and produces native conversations inside your existing support platform, so your team can reply, tag, assign, and automate without switching tools. Octopods is an approved app partner for both Intercom and HubSpot, built on their official integration frameworks.
Key Features
- Native channel connection — Works directly inside Intercom and HubSpot. No separate inbox or app to manage; messages from different channels flow into your existing workflow.
- Rich media support — Send and receive images, video, audio, documents, and GIFs through connected messaging channels, just as you would via email or live chat.
- Proactive outbound messaging — Reach (new product) lets you send proactive messages directly from Intercom using templates, supporting sales follow-ups and customer outreach.
- Automatic contact matching — Prevents duplicate contacts by matching incoming messages to existing customer profiles in Intercom or HubSpot.
- Custom Data Attributes — Filter and segment conversations across channels using custom attributes, enabling targeted workflows and reporting.
- AI and automation ready — Fin AI (Intercom) and Breeze AI (HubSpot), along with bots, SLAs, and HubSpot workflows, work out of the box across every connected messaging channel.
- Analytics and visibility — Managers can see response times, volume, workload, and customer history across all messaging apps inside Intercom or HubSpot.
Who is it for?
- Customer service teams — Support customers across WhatsApp, SMS, Telegram, and more without leaving Intercom or HubSpot, using saved replies, assignments, and automations.
- Sales and follow-up teams — Reply to leads on their preferred channels (WhatsApp, Instagram, etc.) while keeping conversations synced to HubSpot or Intercom for full context.
- Ops and support managers — Get visibility into team workload, response times, and conversation volume across every messaging channel, all from one dashboard.
What can you do with Octopods?
- Omnichannel customer support: Support customers on WhatsApp, SMS, Telegram, TikTok, and 15+ other channels while using Intercom or HubSpot's tagging, assignment rules, internal notes, and handoffs — no new workflow needed.
- Proactive sales outreach: Use the Reach feature to send templated outbound messages (e.g., follow-ups, promotions) directly from Intercom, keeping all responses in the same inbox.
- Workflow automation across channels: Apply Fin AI, Breeze AI, bots, and HubSpot workflows to conversations that arrive via messaging apps, just as you would for email or live chat.
How does Octopods work?
Setup takes minutes. You connect each messaging channel (e.g., WhatsApp Business API, Twilio SMS) through Octopods, and messages arrive as native conversations inside Intercom or HubSpot. No conversation data is retained by Octopods — messages flow through on official, enterprise-grade APIs. Your team then uses existing Intercom or HubSpot features (assignments, tags, saved replies, workflows) without context switching.
FAQ
Which messaging apps does Octopods support?
Octopods supports WhatsApp, SMS, Telegram, TikTok, Twilio, Instagram, LINE, Viber, WeChat, and 15+ additional channels — all connectable directly to Intercom or HubSpot.
Do I need technical knowledge to set up Octopods?
No. The setup is designed for non-technical teams and takes minutes. Each channel connection uses official APIs with guided steps; no coding required.
