Maxdesk is a free help desk software designed for growing support teams, offering unlimited agents and tickets without per-seat billing. It combines ticket management, email-to-ticket conversion, SLA tracking, automations, and analytics into a single platform.
What is Maxdesk?
Maxdesk is a cloud-based help desk platform that converts incoming emails into tickets, manages conversations, tracks SLAs, and provides a real-time dashboard. It is built for support teams that need a scalable solution without cost barriers, and it is developed by Maxdesk.
Maxdesk is a modern help desk built for growing customer support teams. Get unlimited agents and tickets, email-to-ticket, SLAs, no-code automations, templates, knowledge base, reporting and team management — without paying per agent. Start completely free and upgrade only when you need advanced branding, reporting or AI. One workspace. Your whole support team. No per-seat bill.
Key Features
- Ticket Management — A three-column layout showing conversation, sidebar, and activity on one screen, with priorities, statuses, assignment, internal notes, and attachments.
- Email to Ticket — Each workspace gets a support@ address; incoming emails automatically become threaded tickets.
- SLA Management — Priority-based first response and resolution targets, business hours awareness, countdown timers on tickets, and breach alerts.
- Automations — Trigger-condition-action rules built in the UI for routing, tagging, escalating, or auto-replying, with a preview of matching tickets.
- Dashboard — Live KPIs including open tickets, SLA breaches, CSAT, response time, 7-day trends, top agents, and a live feed.
- Team & Brand — Roles (admin, agent, supervisor, read-only, custom), groups for routing, ticket scope, and custom branding with logo, colors, and fonts.
Who is it for?
- Support teams — Manage incoming tickets from email, track SLAs, and collaborate with internal notes.
- Team leads — Monitor dashboard metrics, assign tickets, and ensure SLA compliance.
- Growing startups — Use a free help desk with unlimited agents and tickets without hitting paywalls.
What can you do with Maxdesk?
- Route urgent tickets — Set up automations to assign high-priority tickets to an escalation group automatically.
- Track SLA compliance — Monitor first response and resolution times with business hours and breach alerts.
- Brand the help desk — Customize the interface with your logo, colors, and fonts to match your company.
How does Maxdesk work?
Sign up for free, create a workspace, and receive a support@ email address. Incoming emails become tickets, which you can manage, assign, and resolve. Automations and SLA policies can be configured in the UI, and the dashboard provides real-time metrics.
Pricing
Maxdesk is free with unlimited agents and tickets. No credit card is required to start.
