KalTalk is an AI agent that handles both customer support and sales outreach in one platform, using your own documentation to answer questions and real-time visitor intent to spot buyers.
What is KalTalk?
KalTalk is a unified AI agent that combines customer support and sales prospecting into a single inbox. It ingests your help-center URLs, PDFs, and other documents, then answers support tickets by citing those sources. Simultaneously, it tracks every website visitor’s behavior, scores their purchase intent in real time, and automatically reaches out to high-intent leads. The platform runs as a web application and is developed by KalTalk.
Key Features
- Dual‑mode AI agent — One agent switches between support and sales modes, preserving full conversation context across both functions in a single inbox.
- Knowledge base ingestion — Point KalTalk at any help-center URL or upload PDFs; it crawls, indexes, and automatically keeps content current.
- Cited answers — Every support reply includes source citations from your own documentation so customers can verify the information.
- Real‑time visitor intent scoring — Tracks page views, clicks, and return visits; assigns an intent score that updates continuously as behavior changes.
- Custom outreach rules — Build conditional triggers using plain‑language conditions (e.g., URL contains
/pricing, intent score ≥ 70, time on page ≥ 30s) to automatically send a chat message.
- Multi‑channel deployment — Add a chat widget to your site in 60 seconds, forward Contact by email to a KalTalk subdomain, and link a WhatsApp number via QR scan.
- Auto‑resolution and human escalation — Routine requests (refunds, password resets, scheduling) are handled by AI; unusual or complex issues are flagged to your team with complete conversation history.
- Unified inbox — Support tickets, sales leads, and outbound replies all appear in a single thread view with full context.
Who is it for?
- E‑commerce founders — Automate order‑status and refund tickets (one customer reports 80% auto‑resolution), freeing the team for complex cases.
- AI‑first startups — Let one person cover all escalations across time zones using the unified inbox and auto‑escalation rules.
- SaaS companies — Use intent‑based outreach to contact pricing‑page visitors with high intent, converting leads without a separate CRM.
What can you do with KalTalk?
- Support team: Deploy a support agent that answers from your knowledge base, handles routine refunds and password resets, and escalates only edge cases with full context.
- Sales team: Set outreach rules to message visitors when they show buying intent (e.g., multiple visits to the pricing page with an intent score above 70). Conversations continue in the same inbox.
- Customer success: Track visitor journeys (up to 60 days on the Growth plan) to understand intent and proactively engage when signals cross a threshold.
How does KalTalk work?
After signing up, you point KalTalk at your support documentation (URLs or PDFs) and optionally configure outreach conditions. Deploy the chat widget on your site, forward your support email to a KalTalk subdomain, or scan the WhatsApp QR code. The AI then processes incoming conversations and visitor signals, resolving routine tickets automatically and sending outbound messages based on your rules. All activity appears in a single inbox where your team can review and take over when needed.
Pricing
KalTalk uses a freemium model: a free Starter plan (50 conversations/month, 2 team members, no credit card required) and three paid tiers billed yearly — Pro ($39.99/mo), Team ($79.99/mo), and Growth ($199.99/mo). Each tier increases conversation limits, team members, AI resolutions, tracked visitors, and knowledge‑base sources. An Enterprise plan offers volume pricing, SSO, SLA, and dedicated support.
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