Jetti is a churn prediction and retention platform for gyms, studios, and membership businesses that reads member data from up to five disconnected sources (e.g., Stripe, Mindbody) and outputs a ranked weekly action plan with plain-English reasons and outreach drafts.
What is Jetti?
Jetti is a churn prediction and retention platform designed for owner-operated gyms, studios, and academies. It takes as input member, attendance, billing, and payment data from existing tools (Mindbody, PushPress, Zen Planner, Wodify, Stripe, or any CSV export) without requiring formatting or column mapping. It outputs a brief on your entire business, a monthly rundown of what changed, a ranked list of members needing attention, and drafted outreach messages. Jetti is built by Nathan Woo and does not replace your current gym management software.
Key Features
- Deterministic risk scoring — Calculates a churn risk score for each member using deterministic math (not AI), so the same data always produces the same result. Scores are based on behavioral signals derived from billing, attendance, and plan changes.
- AI explanation with privacy — An AI layer explains why each member is at risk in plain English, but member names are stripped before the AI processes data, preserving privacy.
- Ranked call list — Surfaces the members most worth your attention this month, ranked by risk score, with specific reasons (e.g., “Visits down 60% since downgrade, 48% of past cases ended in a cancel”).
- Drafted outreach — For each at-risk member, provides a draft message you can customize and send, saving time on manual communications.
- Monthly working call — Includes a founder-led monthly session to review the rundown together, so you understand why each item matters and what to do next.
- Running tally — Tracks what you acted on and whether it moved your numbers, sharpening recommendations over time.
Who is it for?
- Gym and studio owners who juggle multiple tools (booking, payments, spreadsheets) and need a single view of member health and revenue.
- Academy operators managing several locations or membership tiers who want to spot at-risk members before they cancel.
- Operations managers tasked with retention who currently build manual spreadsheets to reconcile attendance and billing data.
What can you do with Jetti?
- Spot slipping members before they churn — Jetti flags members whose individual patterns (drop in visits, missed payments, plan downgrades) indicate risk, with the specific reason next to each name.
- Turn an export into a 15‑minute weekly routine — Instead of hours reconciling spreadsheets, you get a ranked plan with recommended actions and drafted messages, reducing manual work by an estimated 6 weeks per year (per Jetti).
- Measure what actually drives revenue — Jetti surfaces real MRR (factoring refunds, prepaid, and promos), performance by segment, and cohort retention over time, so you can plan against projections.
How does Jetti work?
- You export member, attendance, billing, and payment data from your current tools (no formatting required).
- Jetti ingests the exports and uses deterministic math to score each member’s churn risk.
- An AI explains the score in plain English after stripping the member’s name (only a code remains).
- You receive a brief on your whole business and a ranked “call list” with draft messages, then review it with a founder during a monthly working call.
Pricing
Jetti is a paid subscription. The website does not disclose specific tier names or dollar amounts; offers a free founder-led session with no card required and no commitment.
FAQ
Is Jetti gym management software?
No. Jetti does not replace your gym management software. It sits above the tools you already run (bookings, billing, check-ins, schedules) and gives you a clearer read of what is happening across the business.
