Ironback is an AI operations partner for service businesses that finds and captures $150K to $400K in hidden annual margin by building and running AI-driven systems across seven operational categories.
What is Ironback?
Ironback is a dedicated AI operations partner — not software you configure yourself. It takes your existing business operations (calls, estimating, scheduling, compliance, follow-up, inventory, reporting), audits them against industry benchmarks, and delivers monthly dollar-figure results: margin recovered, costs saved, and a rising EBITDA. The service runs on your existing software stack; Ironback’s senior partner and build team do the work. Founded by Andrew Swiler, the firm has operated inside service companies and knows the operational drag that kills valuations.
Key Features
- Full operational audit in 30 days — Ironback examines seven categories (call handling, estimating, documentation, follow-up, scheduling, reporting, inventory) and produces a written Value Assessment with real dollar projections.
- Senior partner assigned to your account — One partner learns your P&L, walks your operation, and owns the relationship. No handoffs.
- Build team wires AI into your existing software — Systems are built and run inside your current tools (no rip-and-replace). Monthly reports show dollars recovered and saved.
- After-hours call handling — 78% of after-hours callers never leave a voicemail; Ironback redirects those calls to capture $15K–$40K/year.
- Automated estimating takeoffs — AI completes manual takeoffs in minutes, freeing a third of an estimator’s week ($23K–$60K/year in salary recovered).
- Systematic follow-up on open quotes — Lifts close rates 15–25% on $200K+ in aging quotes already in your pipeline.
- Free Operations Scorecard — A 10-minute online assessment that benchmarks your business and gives a scored report with dollar figures and a 90-day recovery plan.
Who is it for?
- Owners of $1M–$20M service companies (HVAC, plumbing, roofing, dental, accounting, construction, specialty trades) who know margin is leaking but lack time to fix manual processes.
- Businesses preparing for sale or acquisition — Every $1 of EBITDA lift adds ~$5 to valuation at a 5x multiple.
- Single decision-makers who can approve a flat monthly retainer without committee delays.
What can you do with Ironback?
- Recover missed after-hours revenue — Capture calls that currently go to voicemail and lose customers to competitors.
- Eliminate manual data re-keying — Stop spending 20 hours a week moving field data off paper; reduce invoice cycles from 6–12 days to hours.
- Increase close rates on existing quotes — Automate follow-up sequences on $200K+ in open quotes to lift close rates 15–25%.
- Add 2–4 billable hours per truck per week — Smarter routing and dispatch scheduling saves $15K–$30K per truck annually.
How does Ironback work?
First 30 days: Ironback runs a full operational audit across seven categories, delivers a written Value Assessment with dollar estimates, and ships the first build before the report finishes. Every month after: The build team wires AI systems into your existing software, runs them, and provides a monthly report showing dollars recovered and saved. Same senior partner, same team — no handoff.
Pricing
Flat monthly retainer. Three-month minimum, then month-to-month. Cancel any time after the minimum term if it’s not paying for itself. (See pricing page for exact fees.)
FAQ
How does AI grow the value of my business?
Buyers pay a multiple of EBITDA. Ironback lifts your annual EBITDA by $150K–$400K. At a 5x multiple, that adds $750K to $2M to your sale price — forever.
Are you one person or a team?
A senior partner runs your account, backed by a dedicated build team. You never get a junior or a handoff.
