IrisAgent is an AI customer support automation platform that resolves 50%+ of conversations across chat, email, and voice by grounding responses in your knowledge base and backend systems, achieving 95%+ accuracy with zero hallucinations.
What is IrisAgent?
IrisAgent is a grounded AI resolution engine that takes customer queries (text or spoken) and outputs verified answers or automated actions (refunds, password resets, account updates) without hallucinating. It runs on a proprietary hallucination-removal engine that cross-checks every response against your knowledge base, ticket history, and SOPs. Built by IrisAgent (no parent company named on page), it deploys in 24 hours and integrates natively with Zendesk, Salesforce, Intercom, Freshworks, PagerDuty, and Jira.
Key Features
- Grounded AI responses — Every answer is validated against your knowledge base, past tickets, and connected systems; the system shows the source (e.g.,
refund-policy.md Section 2.1) and confidence score.
- Voice AI — Answers phone calls instantly with no menus or hold music; understands callers, acts on backend systems, and speaks answers grounded in your knowledge base; average handle time 0:38.
- Smart Operating Procedures (SOPs) — Write operating procedures in plain English; IrisAgent compiles them into executable workflows your CX team can build, test, and update without engineering.
- Workflow automation — Connects to backend APIs to process refunds, update accounts, reset passwords, and complete routine tasks autonomously; average processing time 0.8 seconds, 99.2% accuracy.
- Support Intelligence — Automatically reads, tags, and analyzes every conversation (AI-handled or human) to surface recurring issues, trending escalations, and at-risk accounts; answer plain-English questions like “What are the top feature requests this month?”
- Quick setup — Go live in 24 hours by connecting your helpdesk (Zendesk, Salesforce, Intercom, Freshworks); AI ingests your knowledge base, past tickets, and SOPs automatically.
- Enterprise security — SOC 2 Type II certified, GDPR compliant, HIPAA ready, with 99.9% uptime SLA and encryption at rest and in transit.
Who is it for?
- Enterprise CX teams — Automate 50%+ of routine tickets across chat, email, and voice while maintaining 95%+ accuracy; used by Dropbox, Zuora, and InvoiceCloud.
- Support operations managers — Tune workflows using plain-English SOPs without engineering bottlenecks; monitor real-time escalation trends and at-risk accounts.
- Product and ops leaders — Extract product roadmap signals from ticket clusters; identify bug-driven ticket spikes and root causes across 1M+ monthly conversations.
What can you do with IrisAgent?
- Reduce agent workload: Let IrisAgent auto-resolve password resets, refund requests, and account updates (0.8s avg, 99.2% accuracy) so agents focus on complex issues.
- Improve response times: First response time drops from 45 minutes to under 30 seconds; average resolution time falls 57% (from 4.2 hrs to 1.8 hrs).
- Gain intelligence from tickets: Ask “Which accounts have negative sentiment and repeat tickets?” and get a structured answer in seconds — no filters or SQL required.
How does IrisAgent work?
- Connect your helpdesk (Zendesk, Salesforce, Intercom, Freshworks) with a few clicks — no engineering needed.
- Train the AI by ingesting your knowledge base, past tickets, and SOPs; it learns your tone, products, and edge cases.
- Automate — go live in 24 hours; IrisAgent resolves conversations autonomously and hands off to humans when confidence is low.
Pricing
IrisAgent offers a free trial (“Try Grounded AI for Free”) and enterprise plans available via demo. No public tier pricing is listed.
FAQ
