Interhubz is a HubSpot integration app that syncs Intercom conversations into HubSpot as a single, formatted note, replacing the 8+ fragmented timeline entries with one clean artifact including full transcript, attachments, and a deep link back.
What is Interhubz?
Interhubz is an integration tool that takes Intercom conversations — messages, tags, assignments — and produces a single, rich HubSpot timeline note per conversation. It runs on both the Intercom App Store and the HubSpot Marketplace. The product is built by the team behind Rasayel and Octopods, who have 7+ years of API integration experience and include former Intercom employees.
Key Features
- One consolidated note per conversation — Instead of 8+ timeline entries for a single conversation, Interhubz creates one formatted note with full transcript, summary, attachments, and a direct deep link back to Intercom.
- Intelligent contact and company matching — Matches by email, phone, or custom properties (not just email); no duplicates, with configurable matching strategies.
- One-click ticket creation — Create HubSpot tickets directly from Intercom with bi-directional status and owner sync. Ticket stage changes flow both ways in real time.
- Noise guards — Configurable filters automatically block bot-only chats, auto-closed conversations, and low-value noise based on minimum message count and duration thresholds.
- Embedded inbox app — View HubSpot contact data and create tickets without leaving the Intercom inbox; context is available inline.
- Full REST API access — Developer-friendly API for programmatic conversation capture and custom workflow integration.
Who is it for?
- Support teams using Intercom who need conversations to appear cleanly in HubSpot so sales and CS can follow up without timeline clutter.
- Sales and account management teams that live in HubSpot and need structured transcripts, not fragmented log entries, to understand customer history.
- Operations managers tired of manual copy-paste between Intercom and HubSpot, especially when ticket statuses drift across systems.
What can you do with Interhubz?
- Clean up your HubSpot timeline: Every Intercom conversation creates one rich note instead of 8+ separate entries — your team can scroll without losing context.
- Create and sync tickets from Intercom: With one click, generate a HubSpot ticket that stays in lockstep with the Intercom conversation status, eliminating manual updates.
- Filter out CRM noise: Set thresholds to block bot-only chats, spam, and auto-closed conversations from ever reaching HubSpot.
How does Interhubz work?
Setup takes about 4 minutes: (1) Connect Intercom and HubSpot with one-click OAuth; (2) Configure matching by email, phone, or custom IDs; (3) Enable noise guards using recommended thresholds; (4) Sync runs automatically based on your triggers. The system achieves 99% sync reliability with 4x faster matching than standard integrations.
Pricing
Interhubz offers a free plan with no credit card required. Paid plans are available; you can cancel anytime. Full feature access is included in the free plan (limitations not specified on the page).
FAQ
How long does setup take?
Setup takes approximately 4 minutes. One-click OAuth connects both platforms, intelligent matching configures in 2 minutes, and noise guards enable in 1 minute. No API keys or technical configuration are needed.
Will this work with my existing HubSpot data?
Yes. Interhubz uses advanced matching algorithms (email, phone, custom IDs) to avoid duplicates with existing HubSpot contacts and companies. It integrates with your current data without overwriting or creating conflicts.
