InsightReviews is a paid review collection tool for local businesses that routes happy customers to Google, Yelp, or Facebook for public 5-star reviews while keeping negative feedback private for internal follow-up.
What is InsightReviews?
InsightReviews is a smart SMS-based review collection system built for local businesses such as cafes, salons, dentists, and gyms. After each customer visit, staff send a one-tap SMS. The customer rates their experience — 4–5 star ratings trigger a redirect to a public review platform (Google, Yelp, Facebook, or TripAdvisor), while 1–3 star ratings send feedback privately to the business for follow-up. The platform runs on a modern stack built with Next.js, Supabase, Stripe, and Twilio. No company or maker name is listed on the page.
Key Features
- One-tap SMS sending — Staff send an SMS from the point of sale with a single tap, collecting a rating from each customer immediately after their visit.
- Smart routing based on star rating — Ratings of 4–5 stars redirect the customer to a chosen public review platform; ratings of 1–3 stars route feedback privately so the business can address the issue before it goes public.
- Multi-platform support — Public review redirects can target Google, Yelp, Facebook, or TripAdvisor, letting businesses choose where to collect visible reviews.
- Real-time review dashboard with analytics — Businesses see incoming ratings, trends, and response rates on a live dashboard.
- Embeddable testimonial wall — Positive reviews can be displayed on the business’s own website via an embeddable widget.
- Built with Next.js, Supabase, Stripe, and Twilio — The technology stack is stated on the page, though no performance or scalability claims are made.
Who is it for?
- Cafes and restaurants — Staff send a one-tap SMS after a meal or coffee; happy diners leave a public Google review, unhappy ones provide private feedback the owner can address.
- Salons and spas — After a haircut or treatment, the stylist triggers an SMS; 4–5 star ratings go to Yelp or Facebook, lower ratings are handled privately to avoid public complaints.
- Dentists and healthcare providers — Front desk sends the SMS at checkout; positive experiences are routed to Google, while constructive feedback stays inside the practice for service improvement.
- Gyms and fitness studios — After a class or session, an SMS collects the member’s rating; high scores appear on Facebook or Google, low scores prompt a follow-up from the manager.
What can you do with InsightReviews?
- Café owner: After a customer pays, tap to send an SMS. If the customer gives 5 stars, they’re taken to Google to leave a public review. If they give 2 stars, the feedback arrives privately so you can offer a refund or apology.
- Salon manager: Route 4–5 star ratings to Yelp to boost your profile; collect 1–3 star feedback in a private dashboard and schedule a follow-up call before the issue spreads online.
- Gym operator: Embed the testimonial wall on your website to show prospective members real, vetted positive reviews from recent visitors.
How does InsightReviews work?
After each customer visit, a staff member sends a one-tap SMS from the point of sale. The customer receives a link to a rating page where they select 1 to 5 stars. If the rating is 4 or 5, the customer is redirected to Google, Yelp, Facebook, or TripAdvisor to write a public review. If the rating is 1, 2, or 3, the feedback is stored privately in the InsightReviews dashboard for the business to follow up.
Pricing
InsightReviews is a paid product starting at $79 per month. A 14-day free trial is available.
FAQ
Can I send customers to multiple review platforms?
Yes, you can choose which platform each rating prompt sends happy customers to — Google, Yelp, Facebook, or TripAdvisor. The setting is configurable per campaign or location.
