IMsupporting is a hybrid AI and human live chat platform for UK websites that lets AI answer common questions 24/7 while seamlessly handing off to your team for sales, complaints, or complex support.
What is IMsupporting?
IMsupporting is a UK-hosted, GDPR-compliant live chat platform that combines AI automation with real human operators. It takes website visitor chat inputs and produces instant AI responses or routes conversations to the right team member. Built by a company with over 10 years of live chat experience (since 2015), the platform runs on UK servers and supports custom branding, workflow automation, and integrations with WordPress, Shopify, Wix, Squarespace, Webflow, and more.
Key Features
- Hybrid AI Chat Workflows — Design visual conversational flows with 14+ drag-and-drop step types (Message, Buttons, Conditional, API Branch, AI Agent Chat, Human Chat, Webhook, Carousel). Route by intent, department status, or custom conditions, and trigger AI handoff, operator transfer, or API actions in one flow.
- Prepared Chat Links — Create reusable chat entry links with optional pre-chat fields, department targeting, and QR/email sharing so visitors start the right conversation faster without typing a question first.
- RAG-Based AI Suggestions — Upload company documents, FAQs, or knowledge bases; the AI uses Retrieval-Augmented Generation to answer accurately from your own content, ensuring consistent support.
- Custom AI Tool Integration — Connect the AI to external APIs (CRM, inventory, payment gateways) so it can check stock, process orders, verify accounts, or complete workflows automatically.
- Reporting & Analytics — Daily chat trends, visitor intelligence, workflow path analytics, operator performance, and audit-ready reporting in one dashboard.
- Enterprise-Grade Security — Bank-level encryption, UK data residency, GDPR compliance, and advanced threat protection. Enterprise plan offers dedicated private infrastructure and regional hosting (UK, EU, US).
- Seamless Platform Integration — Native plugins for WordPress, WooCommerce, Shopify, Magento, Joomla, Drupal, Webflow, BigCommerce, PrestaShop, OpenCart, and custom websites via global code placement. REST API and webhooks available.
Who is it for?
- Small and growing businesses — Solo founders and teams that want predictable flat-rate pricing (no per-chat fees) with AI handling most enquiries automatically.
- E-commerce stores — Reduce cart abandonment and increase sales by letting AI answer product questions, check stock, track orders, and route high-intent visitors to human sales agents.
- UK public sector (councils, police, care homes) — Handle non-emergency inquiries, safeguarding concerns, and consent capture with workflow-driven chat that complies with GDPR and data protection standards.
- Legal and healthcare firms — Use condition-based routing to collect sensitive information securely and hand off to qualified professionals with full chat history.
What can you do with IMsupporting?
- Hotels & hospitality: Let AI handle booking inquiries, check-in FAQs, and local recommendations 24/7, then escalate booking requests to your reservations team.
- Real estate agents: Automatically qualify leads via prepared chat links and workflow forms, route high-intent visitors to the right agent, and sync leads with your CRM via webhook.
- Taxi & private hire firms: Deploy AI to answer price quotes, vehicle types, and service areas; when a booking request comes in, send it directly to your dispatch team via API form.
- Local businesses: Capture leads during off-hours with AI that collects contact info and sends a human agent a summary the next morning — no lead lost.
