HelpDesk Picker is a free comparison directory that catalogs 75 helpdesk software platforms with price, G2 rating, pros and cons, and category tags — giving you the raw data to decide without marketing fluff.
What is HelpDesk Picker?
HelpDesk Picker is a directory that lets you evaluate helpdesk software side by side. It takes in no input from you — you simply browse or filter the list — and outputs a table of platforms with starting price per agent/month, star rating from G2, a one‑line pro and con, and tag labels (e.g., SMB, ITSM, Open‑source). The site is maintained by an independent team; no login or signup is required to use it.
Key Features
- 75‑platform catalog — Listings cover everything from free open‑source tools (osTicket, FreeScout) to enterprise suites (ServiceNow, Salesforce Service Cloud). Each entry shows a G2 rating (e.g., 4.4 stars) and a starting price where available.
- Category filters — Narrow results by All, SMB, Enterprise, IT/ITSM, E‑commerce, Free/Open‑source, or SaaS/Chat. Each filter updates the visible list instantly.
- Sort options — Sort alphabetically A–Z, by price ascending/descending, or by rating descending. The default order is alphabetical.
- Pros/cons per platform — Each listing includes one concrete pro (e.g., “Generous free plan”) and one concrete con (e.g., “Advanced features locked behind high tiers”) taken from user reviews.
- Migration links — Every platform card links to a dedicated migration guide (e.g., “View migration options →”) for teams switching from one helpdesk to another.
- Tag badges — Platforms are tagged with relevant use‑case labels such as “Live chat”, “ITSM”, “Shopify”, “MSP”, or “Omnichannel” to help you spot the right tool at a glance.
Who is it for?
- SMB owners — Compare affordable options like Freshdesk (from $15/agent/mo) or LiveAgent (from $9/agent/mo) and see which free plan fits your team size.
- IT managers — Filter by IT/ITSM to find platforms with ITIL alignment (Freshservice) or deep Microsoft integration (Dynamics 365) and check their G2 ratings.
- E‑commerce merchants — Use the E‑commerce filter to surface Shopify‑native tools like Gorgias or Richpanel, then compare starting prices and pros/cons.
- Open‑source advocates — Toggle the Free/Open‑source filter to see self‑hosted options like Chatwoot, GLPI, or osTicket, each with a note on setup requirements.
What can you do with HelpDesk Picker?
- Compare pricing at scale: Sort by price ascending to find the cheapest per‑agent plans — BoldDesk ($15/agent/mo) or ManageEngine ServiceDesk Plus ($10/agent/mo) — then read the pro and con for each.
- Evaluate ratings real‑time: Sort by rating descending to see the highest‑scored platforms (Plain at 4.9, BoldDesk and FreeScout at 4.8) and immediately identify their downsides.
- Shortlist by use case: Apply the “MSP” filter to see tools like Atera (unlimited devices per technician) and ConnectWise (custom pricing), then compare their enterprise‑grade feature sets.
FAQ
Is HelpDesk Picker free to use?
Yes. The directory is completely free — no account, no subscription. You can browse, filter, and sort all 75 platforms without any charge or registration.
Does HelpDesk Picker list pricing for every platform?
Most platforms show a starting price (e.g., “from $24/agent/mo”), but some (like ConnectWise and ServiceNow) have “Custom pricing” listed instead. The site does not display per‑agent rates beyond the starting tier shown.
How are the pros and cons chosen?
Each pro and con is derived from G2 user reviews and editorial summarization. For example, “Generous free plan” for Freshdesk and “Very complex setup” for Dynamics 365. They are single‑line highlights meant to give a quick trade‑off.
