Frontdesk AI

Frontdesk AI is an AI-powered receptionist platform that automates phone calls, text messages, emails, and web chat to capture, qualify, and convert leads 24/7 for businesses.

What is Frontdesk AI?

Frontdesk AI is a unified platform combining an AI receptionist, web chatbot, SMS agent, CRM, email agent, calendar, outbound dialer, and ticketing system. It takes inbound voice calls, texts, web form submissions, and chat conversations as input and outputs qualified leads, booked appointments, enriched CRM profiles, and automated follow-ups. The platform runs as a cloud service and is developed by My AI Front Desk (myaifrontdesk.com).

Key Features

• AI Phone Receptionist — Answers calls 24/7 in a human-like voice, qualifies leads, and books appointments directly into your calendar.
• Web Chatbot — Captures and qualifies website visitors in real time, configurable with custom branding and voice.
• SMS Agent — Handles two-way text conversations automatically, with support for custom messaging sequences.
• AI CRM — Centralizes every call, text, chat, and email into enriched customer profiles without manual entry.
• Outbound Calls & SMS — Automatically re-engages warm leads through programmed outbound call and text sequences.
• Integrations — Works with leading CRMs (HubSpot, Pipedrive, Zapier) and offers API access on enterprise plans.
• Dashboards & Reporting — Provides custom performance metrics and conversion insights across all channels.

Who is it for?

• Real estate brokerages and property managers — Answer after-hours calls, schedule showings, and capture leads that would otherwise go to voicemail.
• Home service companies (plumbers, electricians, HVAC) — Handle booking and quote requests 24/7 without hiring night staff.
• Law firms and medical practices — Qualify prospective clients and triage urgent inquiries while receptionists are busy.

What can you do with Frontdesk AI?

• Property management: Deploy the AI to handle maintenance requests, lease inquiries, and tenant support for thousands of units (e.g., Samson Properties supports 6,500 agents).
• Pizza shop / restaurant: Answer every incoming order call (e.g., Freak Brothers Pizza moved from 0% to 100% order call answer rate).
• Outbound sales: Generate revenue by having the AI make outbound calls to re-engage leads (e.g., Trade Recalls generated $30K+ in 5 days).

How does Frontdesk AI work?

Setup takes about five minutes. You create a knowledge base (up to 20 pages on the Business plan), configure your greeting, and connect your phone number (you can keep your existing number). The AI then handles inbound calls, texts, and chats, automatically building CRM records and triggering follow-up sequences. Overage credits cost $0.01 each (25 credits/min for voice, 4 credits/SMS, 5 credits/chatbot conversation).

Pricing

Frontdesk AI offers a freemium model with three paid tiers. Basic — $16/month (billed annually) includes 10 chatbot conversations, 40 SMS messages, 30 form submissions per month. Business-in-a-Box — $79/month (billed annually) adds 200 voice minutes, 100 chatbot conversations, 400 SMS messages, 20 knowledge base pages, Zapier integration, and priority email support. Partner/Enterprise — custom pricing with volume discounts, API access, white-glove onboarding, and dedicated account manager.

FAQ

Is Frontdesk AI free?

Yes, there is a free trial (7 days) after which you must choose a paid plan. The Basic plan starts at $16/month.

Can I keep my existing phone number?

Yes. The platform supports number porting — you can keep your existing business number.

What happens when the AI can't answer a question?

The AI escalates the call to a human or logs a ticket in the ticketing system for follow-up.

How long does setup take?

Setup takes approximately five minutes — create your knowledge base, configure greeting, and publish.