Doerchat is a paid customer support chatbot and live chat platform designed specifically for SaaS companies to deliver faster, more focused support.
What is Doerchat?
Doerchat combines chatbot automation, live chat, CRM integration, and customer feedback collection into a single support platform. It takes incoming customer inquiries (via chat widget or API) and produces automated responses, escalated human-agent conversations, and tracked support history. The platform runs as a cloud-based service and is built for SaaS businesses that need to manage support at scale efficiently.
What makes Doerchat stand out?
- Chatbot — Automates common support questions and troubleshooting steps to reduce agent workload and speed up response times.
- Live Chat — Enables real-time text-based conversations between customers and human support agents, with context from previous interactions.
- CRM Integration — Syncs support tickets, customer profiles, and conversation histories with external CRM systems to maintain a unified customer record.
- Customer Feedback Collection — Captures post-interaction ratings and open-ended feedback so teams can identify improvement areas.
Who is it for?
- SaaS customer support agents — Use Doerchat to manage incoming chat queues, automate repetitive answers, and escalate complex issues to senior team members.
- SaaS product managers — Analyze feedback and support patterns to prioritize product improvements based on real customer pain points.
- Customer success teams — Monitor support interactions to proactively reach out to at-risk accounts using CRM data synced by Doerchat.
What can you do with Doerchat?
- Reduce first response time: Set up a chatbot to instantly answer FAQs, ticket status, and account-related questions, adhering to SLAs.
- Centralize support history: Connect Doerchat with your existing CRM to keep all customer interactions in one place, enabling faster context-aware resolutions.
- Gather actionable feedback: After each resolved chat, automatically request a rating and comment; aggregate results to track support quality over time.
Pricing
Doerchat is a paid product. No free tier or specific pricing tiers are publicly listed on the website.
