99helpers - AI Agents to Help Your Customers

99helpers is an AI-powered customer service platform that trains on your own content (PDFs, URLs, website crawls, custom Q&A pairs) to provide instant, accurate answers through a chat widget and help center.

What is 99helpers?

99helpers is a customer support tool that lets you build an AI assistant trained on your business's specific knowledge. You upload documents (PDFs up to 156 KB shown), add URLs, crawl websites (87 pages illustrated), or create custom Q&A pairs (24 pairs shown). The AI then answers customer questions via a website chat widget and a searchable help center, with responses citing sources. The platform is offered by 99helpers.com and targets SaaS companies, hospitality businesses, and AI startups.

Key Features

• Multi-source knowledge base — Upload PDFs, add individual URLs, crawl entire websites, or create custom Q&A pairs; all sources are active simultaneously (4 sources in the demo).
• Smart context retrieval — The AI automatically finds relevant information from your knowledge base and can include source citations with links to original documents.
• Custom instructions — Define the AI's tone (e.g., "friendly tone") and behavior (e.g., "include sources", "concise answers") to match your brand voice.
• Chat history and analytics — All conversations are saved with timestamps; dashboard shows metrics for today (156), this week (1.2K), and this month (4.8K).
• Initial questions — Configure up to 6 clickable buttons that appear at the start of a chat to guide customers to common answers.
• Help center — Build a searchable knowledge base alongside the chat widget, with rich articles and category organization.
• Feedback center — Collect customer feedback through custom forms integrated into the support flow.

Who is it for?

The platform is designed for SaaS companies, hospitality businesses, and AI startups. Each can train the AI on their product documentation, help articles, and FAQ content to automate routine support inquiries.

What can you do with 99helpers?

• Support teams — Automate answers to password reset, billing, and feature questions (the demo shows a password reset query resolved in 2 minutes with 92% confidence).
• Product teams — Upload user guides (45-page PDF) and website content (87 crawled pages) to let customers self-serve without tickets.
• Marketing teams — Use the chat widget to capture leads via custom forms while providing support, as shown in the feedback center feature.

How does 99helpers work?

The setup follows three steps: (1) build your knowledge base by uploading PDFs, adding URLs, or creating Q&A pairs; (2) customize the chat greeting, appearance, and embed the widget with a single line of code; (3) monitor conversations, add help articles, and refine the knowledge base as the AI learns.

Pricing

99helpers offers a freemium model. Free plan includes basic AI chatbot and limited help center. Starter plan at $19/month (7-day free trial) adds help center, feedback center, customer forms, one team member, and personal onboarding call. Pro plan at $49/month adds multiple team members, advanced analytics, and optional removal of chatbot branding. Enterprise custom plan available via sales.

FAQ

How does the AI learn from my content?

Upload PDFs, add URLs, crawl entire websites, or create custom Q&A pairs. The AI processes this content and uses it to answer customer questions. The dashboard shows active sources (e.g., 4 sources in the demo).